Privacy Policy

Last updated: 9 November 2026

1. Introduction

This Privacy Policy explains how Lucid And Company Ltd. ("we", "us" or "our") handles personal information in the Huddle application and related services ("Service").

2. Information We Collect

Account information is required to use the Service. Check-ins, messages, offers, app handles, contact sharing and notifications are optional. Your device also stores sign-in and recovery information. The mobile app stores chat history, drafts and queued messages on your device. It also stores limited copies of huddles and recent updates to reduce loading delays. Web drafts last only for the current app session. We do not sell personal information or use it for advertising.

3. How We Use Information

We use information to provide accounts and huddles, follow sharing choices, enable connections and messaging, handle requests and reports, provide product support, measure website traffic and performance, and operate and secure the Service. We use automated content checks and review reports to enforce our rules.

4. Service Providers and Disclosure

Huddle members can see profile, membership and update information they are authorized to view. Choosing recipients for an update does not hide huddle membership. Offers, replies and accepted contact exchanges are visible only to their participants. Reports are private to the reporter and authorized report handling. An Owner or Admin role does not grant access to private reports. When you block someone, authorized report handling can see who blocked whom and when, so we can check for abuse. The blocked person is not told.

Huddle members can see your character and clothes and what you add to that huddle’s room, including the names you give pets.

Group messages are shared within the huddle, subject to membership and blocking rules. Members can see messages from their current period of membership. Choosing recipients for a check-in or availability does not limit the audience for group messages. Your read position is not shown to other members. Huddle messages are not end-to-end encrypted.

Service providers process information on our behalf for cloud hosting, website measurement, sign-in, email and notification delivery, security and support. Authorized personnel access information needed for their work. We may also disclose information when required by law. Changes to sharing, blocks and deletion cannot recall information another person has already copied.

Places follow the activity’s chosen audience. A current-location snapshot is available only for adults and is visible for up to one hour, or until the activity ends. Removing a place stops further access once confirmed. When you request a location pin preview, Huddle sends the captured point to Apple Maps through its server to show a nearby address and map image. Huddle does not persist that address or image. If you choose to show an interactive map preview, the selected pin and connection information are sent to Apple Maps on iOS or Google Maps on Android and the web. Map services may also process device and usage information under their own privacy policies. Huddle does not enable the map's device-location layer. Opening an external map sends the chosen place to that map service. The map providers' policies are available at Apple Privacy and Google Privacy.

Scheduled availability shares the planned time and any named meeting place with the chosen audience. It does not share a future or live location.

By default, alerts cover the lowest two check-in feelings, incoming Text, Call and Meet up offers, requests to join huddles you manage, and group messages on a supported installation. You can change notification choices or mute a chat. Previews can show the sender’s name, huddle and feeling or action, including on a locked screen. Turn off Show details for generic alerts. Check-in and offer alerts do not include notes, contact details or location. Message text previews are separately optional and off by default. If enabled, the delivery service and lock-screen preview can receive part of the message, including information its author typed. Only one chosen installation receives newly dispatched alerts for your account. You can turn alerts off in Huddle or your device settings. A notification already sent to a delivery service may still arrive after you turn alerts off or choose another device.

5. Data Storage and International Transfers

Account and app data are stored in Singapore. Service providers and support may process information in other countries, including countries outside your own.

6. Data Retention

We retain account, activity, request and operation records while your account exists to provide the Service and handle requests. A mood normally stops being current after 24 hours. Accepted contact access lasts up to seven days. Expired or removed places stop being visible to recipients. Activity records remain under the retention rules above. Expiry or signing out does not itself delete information stored on our servers.

Saved huddle views are cleared when you sign out, switch accounts or the app learns that access has changed. Expired check-ins and availability are no longer displayed. Changes made while the app is offline are applied when it reconnects.

Group messages remain until removed or the huddle closes. Restricted copies of message versions may remain to support reporting after an edit or deletion. Submitted reports are retained for report handling. Leaving a huddle does not delete messages you sent there. Deleting your account removes your message content from active conversations, while a content-free marker may remain.

After account deletion, minimal records remain without a name, email address or content to prevent duplicate operations and confirm deletion. These records have no fixed deletion date. Provider backups, security logs and support correspondence may remain as needed for recovery, security, handling requests or legal requirements. Deletion does not immediately remove every backup, log or outside copy.

7. Account Deletion

Confirming account deletion in the app removes your active app data and sign-in account and closes all huddles you own. Other members’ accounts and unrelated huddles remain. Deletion is permanent. A pending request does not mean deletion is complete.

A saved deletion request can be checked after signing out. Clearing app or browser storage, uninstalling or losing the device may remove that recovery option.

8. Children’s Privacy

The Service is for people aged 13 or over. Users aged 13–17 must obtain parent or guardian permission for participation and use of their information. We record the user’s declaration, rather than independently verifying guardian permission. Contact us if you believe an account belongs to someone under 13 or required permission is missing. We review reports of accounts belonging to children under 13 and help the account holder request deletion.

9. Your Rights

You can choose sharing audiences, change available account settings, block someone or delete your account. To request access to or a copy of your information, correction, deletion or withdrawal of consent, use the account options or contact us. You may also make a privacy complaint or ask us to reconsider a response.

We may need to verify your identity or authority and protect other people’s information. Confirmation of a request does not mean it has been fulfilled. Withdrawing information needed for an account or feature may prevent its continued use. Your rights and response requirements depend on applicable law.

10. Data Security

We use access controls and security measures to protect information, but no system is completely secure. Keep sign-in and recovery information private.

11. Changes to This Policy

We will update the date above when this policy changes. Material changes will be communicated before they apply, with renewed consent where required.

12. Contact Us

For privacy questions or requests, email support.lucidandcompany@gmail.com.